Architects Corner

Blogs on What and How of doing Enterprise, Business & IT Architecture. Did you hear "fail early"?

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It is obvious that in today’s marketplace, every organization must become more efficient. In a Lean and Six Sigma world this means eliminating waste, which will assume one of these forms: Overproduction and Inventory: Both old and new organizations easily fall into the trap of overproduction, some producing goods before there are buyers while others are producing more goods than there is demand for. Both situations are bad for the organization, especially from an internal perspective. From a customer perspective, overproduction might lead to shorter delivery times and lowered market price. The customer-oriented perspective might indicate that customers get the products in the...
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Managing customer expectations and providing great customer service are very important nowadays. To be able to do that, you should build customer satisfaction into your business processes. Traditionally, organizations measure customer satisfaction once per year, long after service has been provided. Some organizations may measure customer satisfaction after a service, project or product has been delivered and then take corrective actions.The problem with this kind of approach is that they are reactive, not proactive ways to respond to customer satisfaction. If you build customer satisfaction into your business processes, you do not have to read those negative feedbacks of your actions...
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We are hardly a few hours away from Architecture World Summit! As always, it is heartening to notice the active involvement of companies from across the globe. As you know, during the Summit we confer world’s most coveted Enterprise & IT Architecture Awards. This year we received nominations from 27 countries. The idea behind this is to honor architects & enterprises whose work demonstrates a combination of talent, vision & workmanship, which are creating successful and enduring systems enterprises. Furthermore, this will be a great opportunity to highlight various interesting and remarkable works being done across the world and bring them...
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The Blue Ocean Strategy is highly related to process innovation. The idea of this strategy is to build new businesses where none existed before. So-called Blue Ocean industries are more profitable than traditional business fields with head-to-head competitors. In the Blue Ocean strategy, you must offer your customers a value innovation (i.e. tangible product or service advancements) accompanied by demonstrable savings. To be able to do that, you have to look at your process innovation from a new perspective. Let’s revisit the six steps of the Blue Ocean strategy from a process point-of-view. Reconstruct market boundaries – in a Blue Ocean strategy...
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Change culture is the driving force in process improvement initiatives. The culture must support the fundamental ideology behind the reason for an organization to exist. And as we all know, every organization exists to fulfill customers’ needs and wants in one way or another, because they for that service. Process improvement requires right kind of organizational culture to support it. Here are few key ingredients that you can consider while building your organization for better process improvement results: Have genuine focus on the customer – the customer is everyone’s business, no matter what function person has in an organization. Even people in...
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We are vey happy to introduce Architecture Affiliate Program. This is one of the way to reward those unknown faces (well wishers) who have been instrumental in our growth so far. We have noticed that nearly 40% of our training reveneue is driven by referrals. We didn't had any way to identify or locate them ;-). This is an important initiative to mark the begining of involving the community at large in writing the growth story of iCMG in coming years. Currently,  this program is available for selected countries namely India, Australia, UK and USA. We plan to roll out...
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The goal of 6-Sigma is to achieve consistent, reliable, repeatable performance in areas that affect effectiveness and efficiency. Effectiveness measures meeting the customer’s needs or wants and efficiency measures the cost of meeting customer needs or wants.  Let’s go through DMAIC from the customer’s viewpoint. 6-Sigma has five steps, summed up by the acronym DMAIC. In following, bullets are the traditional way of thinking in 6-Sigma and explanation below is the customer perspective. 1) Define the company’s processes and customer needs. Processes are the ways that companies take inputs, add value and deliver outputs. Every business organization is all about their...
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It was great fun, learning and sharing at Eisenhower Golf Course at Air Force Academy in Colorado Springs. The pictures will tell the story.   1. Getting together for a picture, or an insignia for life changing experience. 2.Exercise to arrive at models to meet changing scenarios   3. Screen shot from the presentations on identifying the strategy primitives   4. Discussions on case study - "How to improve business process", parsing the business process primitives   5. How do we prepare our system models for change and complexity?   6. John in coversation   7. Screen shot from case study...
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Creating better customer experience can be very cumbersome or very easy depending on how complicate methods, systems or ideas you want to use. Below are some ideas for you, how to improve customer experience through changing your business processes.  Put some real meaning into the term ‘customer engagement’. Do not just say you are ‘engaging’ with customers by responding to their social media comments. Let them really talk and start using their ideas to show that you really are listening. Many organizations are having success with online idea exchanges and communities where customers can offer their ideas on improving products and...
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Banks & Financial institutions are using Enterprise and IT Architecture to provide better services to their customers. For the Architecture award 2013, there was a good response for the nomination in various categories. Very interesting fact is that the application of enterprise architecture is largely getting accepted and incorporated by many of the Banks and Financial Institutions.. In this “BFSI / Finance” domain, there are several nominations wherein  banks, financial institutions etc. are committed to providing enhanced services to their customers. While we go through their initiatives it is evident that all the problems that they have addressed are part of enterprise...
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