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Posted by on in Architecture Awards
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15 Case Studies from various companies in ANZ and APAC region vying for the top slot in Architecture Excellence Awards competition

15 Case Studies from various companies in ANZ and APAC region vying for the top slot in Architecture Excellence Awards competition

Government Organisations and Agencies are focusing more on more in delivering Customer centric services. Banking and Financial Services Industry that has been well known for early technology adoption has been very active with large scale Business Transformation Programs. Not to be outdone, Education, Hospitality and Utilities industries have kicked off several transformation programs with customer centricity in mind.

This year’s “ANZ & Asia Pacific Architecture Excellence Awards 2017” has received nominations from 15 Companies in BFSI, Government, Hospitality, FinTech, Logistics, Education, Utilities Industry Groups in the ANZ and Asia Pacific Region.

Here, I will give you a brief overview of the 15 Case Studies that will be presented in our ANZ & Asia Pacific Architecture Summit 2017” by CIO’s from these organisations. I am sure you will be able to identify your own current or planned company initiatives that are similar to the ones discussed here.

Government / Public Sector Enterprises

1. City Of Melbourne

Architecture Initiative: Digital Services Platform for Local Government Services

Business Challenge

Modernisation and digital transformation of our business by:

  • Providing a flexible human-centred customer experience
  • Building a holistic view of customers
  • Taking control of key corporate data
  • Delivering a more flexible modular application portfolio through integration
  • Embedding reusability to standardise processes and accelerate business transformation

Technology Challenge

Delivering simple frictionless online services, integrating the web channel with the Call Centre and streamlining back-office processes and creating digital “Straight through Processing” to external service providers.

2.  Intellectual Property Office Of Singapore

Architecture Initiative: Business Architecture For Intellectual Property Management

Business Challenge

To align business capabilities, processes and enablers with focus on customer-centricity and operational excellence, to achieve:

  • Effective and harmonized internal operations
  • Seamless service delivery and customer engagement
  • Enhanced integration and collaboration

Technology Challenge

To leverage the GovTech BPR Framework, and visual tools and techniques such as Design Thinking, Customer Journeys, Vision Board and Blue Ocean strategy.

3. Pilbarra Ports Authority, Australia

Architecture Initiative: Domain Integration & Architecture Redesign for Ports Management

Business Challenge

Amalgamation of the former port authorities of Dampier and Port Hedland, located in the remote Pilbara region of Western Australia.

Technology Challenge

The complex and measured task of bringing together two separate entities, with different internal processes and systems, particularly critical ICT infrastructure, applications and technology, into one new port authority.

4. Defence Services Technology Agency, Singapore

Architecture Initiative: Innovative Strategies for Large-Scale IT Projects for Defence Services

Business Challenge

How to be more agile and responsive in an increasingly volatile, uncertain, complex and ambiguous environment as well as how to handle the rising expectations for well-designed and user-centric IT solutions.

Technology Challenge

To innovate and evolve our Enterprise Architecture (EA) practices by integrating them with Design Thinking (DT) and Agile Development (AD) to shorten time-to-delivery of large-scale complex IT systems and achieve improved user experience.

BFSI

5. Superchoice, Australia

Architecture Initiative: A Distributed SOA Platform to deliver Financial Services

Business Challenge

Changing Superannuation legislation in Australia opened up an opportunity for Superchoice to offer Superannuation Clearing House as a service to Funds and employers in compliance with the new Superstream legislation in a manner that will:

  • Provide control over specific units of functionality to funds and employers
  • Direct integration with Payroll processing for employers
  • Integration with pre-existing “clearing house” capabilities of employers

Technology Challenge

How to adopt SOA as the Architecture style and achieve:

  • Integration via a variety of API’s
  • Create a new data and payment channel for transactions
  • Protect stored information from criminal organisations

Overcome the limitations of the current platform that followed the traditional Java J2EE Enterprise approach where all services were deployed as monolithic application

6. TAL Australia

Architecture Initiative: Architecture Delivering Insurance Industry Standards for Competitive Advantage

Business Challenge

To actively progress towards the customer centric business strategy, by improving the interoperability with the customers and consolidation of key business entities like Customer, Product Policy and Claims into single sources of truth from disparate policy and claims administration systems.

Technology Challenge

To leverage all the components of ACORD as an integral part of our Enterprise information strategy and enable us to steer us in the right direction but also provide direct benefits to customers, industry, Life Insurers and promote complementary coexistence of ACORD with government mandated standards like SBR

7. Maybank, Malaysia

Architecture Initiative: Blueprints Supporting Business 2020 Vision for Banking Services

Business Challenge

To make an assessment of our Core Banking platforms to validate its sustainability vis-à-vis the future – “growth aspirations, agility & digital needs” focused on the 4 main home markets of Malaysia, Indonesia, Singapore and Philippines and also the International centers.  

Technology Challenge

  • To review application inventory, rationalization and obsolescence 
  • To develop an Application Life Cycle Management Framework


8. Fragile To Agile, Australia

Architecture Initiative: ME Bank Transformation

Business Challenge

To give industry super fund members better value banking and customer service with a simplified approach to banking and with products that are straightforward with low or no fees, low interest rates and higher returns. To become a leader in Australia in its pursuit of workplace banking by providing services to its customers directly in their work place.

Technology Challenge

Building and integrating 7 new major software systems and moving 320,000 customers on to these systems, all with minimal disruptions using state-of-the-art solutions to keep ME competitive well into the future.

9. RACQ, Australia

Architecture Initiative: Thriving through Technology in Delivering Financial Services

Business Challenge

Continuing to attract and retain new members and to respond to an increasingly competitive and disruptive marketplace while becoming a full offering retail bank.

Technology Challenge

As Technology is the differentiator between leaders and followers, delivering the information and technologies required to enable the business but also to be a key source of competitive advantage.

10. OCBC NISP, Indonesia

Architecture Initiative: Methodologies to speed up IT Project Deliverables for Banking Services

Business Challenge

Predict  the best product to be offered to the customer with the high accuracy level, by enabling the statistical approaches

Provide clear information to customer for their transactions and any investment with the bank, further the customer can see their portfolio-simulations as and when they plan or execute the investment

Connect with the Customer privately to discuss their portfolio, investment, transactions and product discussion whenever the customer want to do it through conference call, video call or chatting with call center staff or relationship manager or account executive.

To enable Customers to do all banking activities through internet without any limitation from the bank’s system

  • To enable both bank and customer to monitor the transactions and get the alert whenever there’s suspicious transaction or fraud transaction.

Technology Challenge

Digital banking implementation (for retail and trade corporate system), electronic statement (including the analytics related to customer behavior) and the integration between all channels into one single platform.

Education

11. Nan Yang Technological University, Singapore

Architecture Initiative: Architecting the Learning Environment & Engine

Business Challenge

To enable the Faculty to personalize their dashboard on information related to a particular course.  In addition to information presented in the Student’s dashboard, also present additional widgets for analytical report on students’ progress, performance and engagement in the enrolled course.

To enable Students with all the actionable items and information related to all the courses with which student is associated. 

Technology Challenge

To develop a state-of-the-art, end-to-end learning ecosystem platform based on 3-tier architecture; Presentation, Aggregation and Service tiers to provide a user-centric teaching and learning experience.  It leverages on NTU proven pedagogical principles and practices in learning to enable the adoption of most appropriate solutions to meet learning needs.

Hospitality/Logistics/Utilities

12. SA Power Networks, Australia

Architecture Initiative: Architecture Roadmap driven IT Initiatives in Electricity Distribution

Business Challenge

As an organisation whose key objective is to be a leader in providing energy services that customers value, to effectively deliver the following:

  • Deliver services at the lowest sustainable cost
  • To be valued by our customers
  • We all work together to deliver significant improvements.

Digital Technology Strategy enables those objectives through four IT Focus Areas:

  • Customer Experience – Driving innovation in customer experience (internal and external)
  • Mobility – Improving efficiency and decision making
  • Analytics – Delivering improved business insight
  • Collaboration – Working together everywhere.

Technology Challenge

Alignment of Technologies and Solutions with Strategic Objectives. Some major challenges included overlapping technologies and duplicated functions being delivered with reduced clarity of the budget and solution from a whole of business perspective.

13. Unisys Australia

Architecture Initiative: Architecting the Predictive Freight Solution for Travel & Transportation Industry

Business Challenge

To help organaisations who ship very valuable or critical freight from one location to another by using predictive analytics to determine which routes and carriers are most likely to be able to deliver the shipment to the right destination, on time and in satisfactory condition. The successful movement of such freight, which may include pharmaceuticals, food or other perishable items, can impact the lives of everyday people.

Technology Challenge

To Leverage Cloud Technology and securely access from anywhere, and at any time using a a multi-tenant, layered architecture with advanced predictive analytical capabilities.

14. The Hong Kong Jockey Club, Hong Kong

Architecture Initiative: Enterprise Transformation for delivering Hospitality and Charity services

Business Challenge

Moving to a customer centric model and branching the business physically out of the Hong Kong region. 

Technology Challenge

To re-architect the IT landscape, removing heritage applications and replacing these with a message based; event driven; micro-service; and clod-based architecture.

15. DHL Express, Singapore

Architecture Initiative: Innovative Strategies for Large-Scale IT Projects for Defence Services

Business Challenge

Modernization of customer-facing capabilities, core operational functionality from ecom to Business Intelligence, Booking to Billing.

Technology Challenge

To transform the IT landscape to be modular, agile, and resilient, with short time to market to support new Customers demands or market requirements.

Some of the case studies will be presented during Architecture World Sydney 2017 summit. Avail early bird, register today along with your team members

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