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Blog posts tagged in BPM
Six years back we started with a noble idea of recognizing organizations who are applying Enterprise, Business & IT Architecture as a means of creating better and viable Enterprise. In the last 5 years, iCMG Architecture Award Competition driven by independent jury has become a global benchmark of acceptance as the leading companies from USA, Europe, Asia, Middle East, Africa, South America have participated in this competition. The iCMG Award competition provides a neutral, peer-driven evaluation opportunity for some of the biggest names such as S&P Capital IQ and S&P Dow Jones Indices, Deutsche Bank, Royal Bank of Scotland, BNP Paribas,...
Tagged in: BPM BPM Tools Review Tools
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In fact, best and most popular Process Methodology (& frameworks) have collectively failed CEOs time and again as most process frameworks are devoid of insight to Enterprise Anatomy and its impact in handling change. We have found the use of Enterprise Architecture as a solid basis for business process improvement. It helps in creating necessary process primitives and underlying anatomy. If you need to support your CEO's new goal of increasing revenue in the next quarter, then you must look inside processes across 10-11 departments such as Sales, Marketing, Customer Support, Product development, Product/Service Delivery, Technology Management, HRD, Finance, Account Management, Quality,...
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In fact, when we were starting on CEO’s request for the increase in revenue,  we had some idea how and where to start. We knew changes to be done to “Sales” process and possibly in the “Engineering” processes. There were chances of little changes in the “Marketing” department. Was that good enough? We never saw the need to evaluate impact on “Product/Service Delivery” processes, process related to “Technology Management”,  HR processes related to hire engineers and support personnel, “Account Management” processes? So, this is how you will learn in an iterative manner.  That’s why it’s important to focus on incremental but...
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In this blog, I will focus on three key things. First, how to define a "business process", so that it's structure is understood in a consistent manner. Second, why it's important to understand link between business process with other enterprise assets such as strategy, systems? Third, why an Enterprise should focus on interdependency between "Business Process" across departments. Problem 1 – Understanding structure of a Business Process Let me start by asking which of the following Business Process diagrams are complete? So, that they are ready for implementation or realization? Sample 1. Travel Booking Process Sample 2. Purchase Request Process Sample...
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In my professional journey, one common factor was the buzzwords around process improvement. The rampant and frenzied explosion of process methodology (over 300-400 methodology) and frameworks have not simplified the life of business leaders. In fact, best and most popular Process Methodology (Frameworks) have collectively failed them again and again. In Nov 2014, Chief Executive magazine reported that nearly 90% of the CEO's have failed to meet their target. Nearly, 40 CEOs in the Retail industry (in US alone) are replaced in 2014 that include likes of Walmart, Barnes & Noble, GAP, etc. You will agree that none of these 40...
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We just got started..it's great to migrate from -3 degrees Celsius (Dallas last week) to 25°C  in Bangalore this week. As we picked up the questions ( issues and challenges by each participant), it's evident that we are not hearing NEW questions. These are the same issues that we heard in Sydney, London, Washington, Colorado Springs, Green Bay etc. Colorado Springs Colorado Springs etc.- How to apply Enterprise architecture for Infrastructure management- How to manage Business Systems in Oil & Energy business?- It's painful to define the trace across the business strategy and business system?- How to bring more value for the...
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Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which looks into business process management and leadership from a fresh perspective. The world is full of recipes for success, but too often we forget that success comes from within ourselves through the work what we do (for our customers, with our colleagues). One could even claim that success is mainly about attitude. When you have the right attitude, you focus on the right things, you overcome obstacles, you feel better and you work more efficiently. Surely you know what...
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Business Process Management (BPM) is about managing everything that is done in an organisation to provide successful customer outcomes (hence it is a customer-centric effort). You need a plan, which includes a description from the organisation regarding how it will roll out and upkeep the Business Process Management (BPM) initiative, select processes for development and train people to lead the actual implementation. All this requires professional, leadership and communication skills. Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which is aimed to help you to grow those skills...
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A new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” has been published to help you to develop both your personal leadership and business process management skills with each passing week. Even though this book may initially seem like a random collection of wisdom, it is based on the experience the author has accumulated over the last ten years of working as a professional business process management and leadership coach. The world has become a complex place and many kinds of demands are placed on the people who work in decision-making positions. This book...
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Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as a process leader? New book from Janne Ohtonen, takes inspiration from the Greek phrase “panta rhei” (or “everything flows”) once spoken by philosopher Heraclitus, indicating that everything is susceptible to change. This still holds true, 2500 years after these words were first spoken. Organizations are changing constantly, under pressure of market demand, competitive forces, technological inventions and new legislation. This demands...
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