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Blog posts tagged in Business transformation
It's interesting to see that "Business Architecture" is getting recognized as a critical element for enterprise survival, as well as growth. Unfortunately, hardly 10% of the Business Strategies are getting translated into operation (of that, what percentage is efficient...is anyone's guess?). Before we discuss in detail, let me share a short definition of Business Architecture. The Business Architecture is the basis of defining and managing a business entity. It helps in defining the functional structure of an enterprise in terms of its business services, business information, business timing cycles, business locations and business stakeholders for achieving business goals. Business Architecture models...
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In my earlier days, I was amazed to see the number of management and strategy frameworks. Even today, it's surprising to find that strategy models continue to be one of the least formal.  Very often available in installments of excel and PPT files, to be used at your own risk. In fact, there is NO version control or baseline for the strategy models. Try asking a Sales  Director to share sales strategies deployed by company 2 years prior to his joining when the revenue was at peak? If you are lucky, you might get a one page note in some magazine...
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CEOs are investing a great deal in formulating winning strategies. Unfortunately, outcomes are not a pleasant experience. Globally, organizations are working on offsetting economic dampening behaviour with  new products and services in regular interval.  Very often, results are  not favorable due to inherent business complexity and associated business structure. As a result, even incremental changes are expensive and time-consuming. In absence of "Business Architecture", business strategy is just a mismanaged carnival of descisions that is desperate for revenue. "Business Architecture" is an evolving discipline which empowers decision makers with "Visual Intelligence." Using "Visual Intelligence," business managers can understand anatomy of business...
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One of the popular myth that is doing the round i.e. “Enterprise Architecture is a discipline aimed at creating models.” Unfortunately, most of the Enterprise Architecture practitioners and several branded consulting organizations are caught in this trap. The situation has worsened as several architects & business process experts are building “composite models” and calling it “architecture” model. This ignorance has serious ramification, as several Enterprises are making considerable investments in this area without significant gain.The situation has worsened as several professionals who are claiming to be Enterprise Architects have come from the IT background and their core skill continue to be...
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Business Process Management (BPM) is about managing everything that is done in an organisation to provide successful customer outcomes (hence it is a customer-centric effort). You need a plan, which includes a description from the organisation regarding how it will roll out and upkeep the Business Process Management (BPM) initiative, select processes for development and train people to lead the actual implementation. All this requires professional, leadership and communication skills. Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which is aimed to help you to grow those skills...
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A new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” has been published to help you to develop both your personal leadership and business process management skills with each passing week. Even though this book may initially seem like a random collection of wisdom, it is based on the experience the author has accumulated over the last ten years of working as a professional business process management and leadership coach. The world has become a complex place and many kinds of demands are placed on the people who work in decision-making positions. This book...
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The success factors below have emerged from a large-scale study among companies and in the public sector. The characteristics of both high-performing organisations and underperforming organisations were compared in relation to the use and success of Business Intelligence. Very critical Regular evaluation and adjustment of standards and targets Consistent use of information for analysis and action Using information for the purpose of innovation Fairly critical Information is tuned to target groups and organisational roles Active involvement of top management (daily) with Business Intelligence Negative or positive performances are discussed Focus on customer and process, particularly through CRM Critical Close tracking of...
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Lean organizational culture helps manufacturing organizations to stay on track with Lean in the long run. The Lean culture is critical for sustainability; and to change it, you have to change your management system. If you stop following through Lean practices because things seem stable and in control, it is certain that you will soon face unstable and out-of-control processes. Lean management culture is crucial to the success of Lean production, because it both sustains and extends the gains from establishing Lean procedures. The Outside-In perspective expands the traditional way of perceiving Lean, which is very internally focused into organization’s activities....
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It would be nice, if it were possible to have process improvement initiatives without any problems. However, that is not the world we live in. Process paradise can run into several problems. Watch out for these potential snakes hissing in your process garden: “Step on the snake’s tail and it will bite you.”  The customers are the most important stakeholders for any organization, because they pay for the organization to exist. So, do not step on the tail of that snake or it will bite you back with poisonous teeth. Process improvement is to be used to provide better customer experiences. “Culture of...
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I started to write my PhD thesis on Business Process Management (BPM) capability factors couple of years ago. First thing I came across was that there are loads of different methods and terms like Process Excellence, Performance Improvement, Six Sigma, Business Process Reengineering, Lean, Business Process Engineering, Customer Expectation Management and Business Process Management in the process improvement domain. And all of them claim to be the best one! I can believe that out there are many process professionals who switch back and forth between different methods fearing that we are simply involved in a consulting activity that will have a...
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