The success factors below have emerged from a large-scale study among companies and in the public sector.
The characteristics of both high-performing organisations and underperforming organisations were compared in relation to the use and success of Business Intelligence.
Regular evaluation and adjustment of standards and targets
Consistent use of information for analysis and action
Using information for the purpose of innovation
Information is tuned to target groups and organisational roles
Active involvement of top management (daily) with Business Intelligence
Negative or positive performances are discussed
Focus on customer and process, particularly through CRM
Close tracking of...