The goal of 6-Sigma is to achieve consistent, reliable, repeatable performance in areas that affect effectiveness and efficiency. Effectiveness measures meeting the customer’s needs or wants and efficiency measures the cost of meeting customer needs or wants. Let’s go through DMAIC from the customer’s viewpoint.
6-Sigma has five steps, summed up by the acronym DMAIC. In following, bullets are the traditional way of thinking in 6-Sigma and explanation below is the customer perspective.
1) Define the company’s processes and customer needs. Processes are the ways that companies take inputs, add value and deliver outputs.
Every business organization is all about their...