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Blog posts tagged in Improving Business Process
In fact, best and most popular Process Methodology (& frameworks) have collectively failed CEOs time and again as most process frameworks are devoid of insight to Enterprise Anatomy and its impact in handling change. We have found the use of Enterprise Architecture as a solid basis for business process improvement. It helps in creating necessary process primitives and underlying anatomy. If you need to support your CEO's new goal of increasing revenue in the next quarter, then you must look inside processes across 10-11 departments such as Sales, Marketing, Customer Support, Product development, Product/Service Delivery, Technology Management, HRD, Finance, Account Management, Quality,...
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In fact, when we were starting on CEO’s request for the increase in revenue,  we had some idea how and where to start. We knew changes to be done to “Sales” process and possibly in the “Engineering” processes. There were chances of little changes in the “Marketing” department. Was that good enough? We never saw the need to evaluate impact on “Product/Service Delivery” processes, process related to “Technology Management”,  HR processes related to hire engineers and support personnel, “Account Management” processes? So, this is how you will learn in an iterative manner.  That’s why it’s important to focus on incremental but...
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In this blog, I will focus on three key things. First, how to define a "business process", so that it's structure is understood in a consistent manner. Second, why it's important to understand link between business process with other enterprise assets such as strategy, systems? Third, why an Enterprise should focus on interdependency between "Business Process" across departments. Problem 1 – Understanding structure of a Business Process Let me start by asking which of the following Business Process diagrams are complete? So, that they are ready for implementation or realization? Sample 1. Travel Booking Process Sample 2. Purchase Request Process Sample...
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In my professional journey, one common factor was the buzzwords around process improvement. The rampant and frenzied explosion of process methodology (over 300-400 methodology) and frameworks have not simplified the life of business leaders. In fact, best and most popular Process Methodology (Frameworks) have collectively failed them again and again. In Nov 2014, Chief Executive magazine reported that nearly 90% of the CEO's have failed to meet their target. Nearly, 40 CEOs in the Retail industry (in US alone) are replaced in 2014 that include likes of Walmart, Barnes & Noble, GAP, etc. You will agree that none of these 40...
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It's interesting to see that "Business Architecture" is getting recognized as a critical element for enterprise survival, as well as growth. Unfortunately, hardly 10% of the Business Strategies are getting translated into operation (of that, what percentage is efficient...is anyone's guess?). Before we discuss in detail, let me share a short definition of Business Architecture. The Business Architecture is the basis of defining and managing a business entity. It helps in defining the functional structure of an enterprise in terms of its business services, business information, business timing cycles, business locations and business stakeholders for achieving business goals. Business Architecture models...
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