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Blog posts tagged in Successful Customer Outcome
Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as a process leader? New book from Janne Ohtonen, takes inspiration from the Greek phrase “panta rhei” (or “everything flows”) once spoken by philosopher Heraclitus, indicating that everything is susceptible to change. This still holds true, 2500 years after these words were first spoken. Organizations are changing constantly, under pressure of market demand, competitive forces, technological inventions and new legislation. This demands...
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If you think about this question for a few seconds and then poll the answer, the top 2 would be probably be: What problem am I trying to solve? What goal am I trying to achieve? For most of us that is exactly what we are focusing on when we embark on a change project - A symptom of a problem occurs in our business. We identify the underlying problem or goal and unless it is something that can be readily solved as part of our day to day activity, we assign impact then priority and turn it into a project...
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