Dubai custom

Dubai Customs

 
7.6
 
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Dubai Customs

Enterprise Info

Dubai Customs
Company Description
Dubai Customs is a Government body that facilitates free trade and help secure the integrity of Dubai’s borders. And aims to be the gold standard in undertaking all Customs processing in a seamless, efficient and cost effective manner.
Industry
Government Administration
Employees
1001-5000 employees
Country
United Arab Emirates
Global Winner 2019
Best in Improving Business by Improving Process
Project Title
Smart Refund
Project Description
Dubai Customs introduced Artificial Intelligence robotic capability to automate claim and refund service through enhancing reconciliation and validation processes. The robot matches and validates line item details with supporting electronic/scanned documents. With minimal or no human intervention, the new system is expected to reduce the substantial delay & errors involved in the process, and increase the capacity to handle more claims in less time.
Chief Enterprise Architect
Hussam Mohammed
Chief Information Officer
Juma Al Ghaith
Smart Refund

Editor review

LANG_REVIEW_COUNT

Improving Business by Improving Process 2019
(Updated: March 12, 2020)
Overall rating 
 
7.6
Complexity of problem being addressed in this project 
 
8.0
Perceived Business Benefits 
 
8.0
Performance Indicators  
 
8.0
Stakeholder Management 
 
8.0
Framework capability 
 
7.5
Taxonomy 
 
7.5
Architecture Centric Process 
 
7.5
Architecture Artifacts 
 
7.5
Architecture Governance 
 
7.5
Innovativeness of the Architecture Work 
 
7.5
Contribution to the Architecture Discipline 
 
7.0
AI robotic capability to automate claim and refund service through enhancing reconciliation and validation processes.

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Perceived Business Benefits
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Performance Indicators
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Stakeholder Management
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Framework capability
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Taxonomy
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Architecture Centric Process
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Architecture Artifacts
Well defined set of architecture artifacts ( Process, Data, Application, UI, Rules, Network etc)
Architecture Governance
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Innovativeness of the Architecture Work
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Contribution to the Architecture Discipline
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