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Dubai Customs is a Government body that facilitates free trade and help secure the integrity of Dubai’s borders. And aims to be the gold standard in undertaking all Customs processing in a seamless, efficient and cost effective manner.
United Arab Emirates
Global Winner 2019
Best in Improving Business by Improving Process
Dubai Customs introduced Artificial Intelligence robotic capability to automate claim and refund service through enhancing reconciliation and validation processes. The robot matches and validates line item details with supporting electronic/scanned documents. With minimal or no human intervention, the new system is expected to reduce the substantial delay & errors involved in the process, and increase the capacity to handle more claims in less time.
Chief Enterprise Architect
Chief Information Officer
Juma Al Ghaith
Improving Business by Improving Process 2019
(Updated: March 12, 2020)
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AI robotic capability to automate claim and refund service through enhancing reconciliation and validation processes.
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