Command Center for Debt Servicing
ICICI Bank Ltd
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Enterprise Info
ICICI Bank Ltd
Company Description
ICICI Bank Limited is an Indian multinational banking and financial services company. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Industry
Banking
Employees
10000 plus
Country
India
Website
Global Winner 2019
Customer Centricity & Excellence
Project Title
Command Center for Debt Servicing
Project Description
Command Center essentially helps in Locating Field Executives on Map for enabling Real-time assignment of Pickups. Thus this Tool helps in improving customer service experience.
Editor review
1 review
Customer Centricity & Excellence 2019
Overall rating
6.5
Complexity of problem being addressed in this project
7.0
Perceived Business Benefits
6.0
Performance Indicators
7.0
Stakeholder Management
7.0
Framework capability
7.0
Taxonomy
7.0
Architecture Centric Process
7.0
Architecture Artifacts
6.0
Architecture Governance
6.0
Innovativeness of the Architecture Work
7.0
Contribution to the Architecture Discipline
6.0
Command Center for Debt Servicing
E
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