ICICI bank- customer centricity

ICICI Bank Ltd

 
6.5
 
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ICICI

Enterprise Info

ICICI Bank Ltd
Company Description
ICICI Bank Limited is an Indian multinational banking and financial services company. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Industry
Banking
Employees
10000 plus
Country
India
Website
http://www.icicibank.com/
Global Winner 2019
Customer Centricity & Excellence
Project Title
Command Center for Debt Servicing
Project Description
Command Center essentially helps in Locating Field Executives on Map for enabling Real-time assignment of Pickups. Thus this Tool helps in improving customer service experience.
Command Center for Debt Servicing     

Editor review

1 review
Customer Centricity & Excellence 2019
Overall rating
 
6.5
Complexity of problem being addressed in this project
 
7.0
Perceived Business Benefits
 
6.0
Performance Indicators
 
7.0
Stakeholder Management
 
7.0
Framework capability
 
7.0
Taxonomy
 
7.0
Architecture Centric Process
 
7.0
Architecture Artifacts
 
6.0
Architecture Governance
 
6.0
Innovativeness of the Architecture Work
 
7.0
Contribution to the Architecture Discipline
 
6.0
 Command Center for Debt Servicing 
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Ratings
Complexity of problem being addressed in this project
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Perceived Business Benefits
What are the key business benefits realized from the project, revenue growth etc
Performance Indicators
Metrics for Measurements
Stakeholder Management
Concerns of different stakeholders are being met
Framework capability
USe of a farmework as the basis of project planning and execution
Taxonomy
Well defined taxonomy ( domain, business, technology)
Architecture Centric Process
Architecture methodology for the project / solution
Architecture Artifacts
Well defined set of architecture artifacts ( Process, Data, Application, UI, Rules, Network etc)
Architecture Governance
Managing architecture as well as the business results
Innovativeness of the Architecture Work
A path breaking idea, new models, new framework content, meta model etc
Contribution to the Architecture Discipline
Contribution to the Advancement of Architecture Discipline
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