ICICI bank - service delivery fuction

ICICI Bank Ltd

 
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ICICI

Enterprise Info

ICICI Bank Ltd
Company Description
ICICI Bank Limited is an Indian multinational banking and financial services company. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Industry
Banking
Employees
10000 plus
Country
India
Global Winner 2019
Best Digital Architecture in Service Delivery Function
Project Title
Customer Communication Services – Cost Saving Model which makes effective use of alternate channels to manage early delinquency in Credit Cards & Retail Loans
Project Description
Contactless Collection System (CCS) ​has the capability to automate campaigns for managing delinquent customers. ​CCS is a Cloud based application enabling the Bank to reach out to its customers through various communication channels like IVR, SMS, and Email and even enable the customers to connect back to the Bank’s inbound Call Centre.
Customer Communication Services – Cost Saving Model which makes effective use of alternate channels to manage early delinquency in Credit Cards & Retail Loans

Editor review

1 review
Best Digital Architecture in Service Delivery Function 2019
Overall rating
 
5.7
Complexity of problem being addressed in this project
 
7.0
Perceived Business Benefits
 
4.0
Performance Indicators
 
6.0
Stakeholder Management
 
7.0
Framework capability
 
6.0
Taxonomy
 
6.0
Architecture Centric Process
 
5.0
Architecture Artifacts
 
7.0
Architecture Governance
 
4.0
Innovativeness of the Architecture Work
 
6.0
Contribution to the Architecture Discipline
 
4.0
 Customer Communication Services – Cost Saving Model which makes effective use of alternate channels to manage early delinquency in Credit Cards & Retail Loans 

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Complexity of problem being addressed in this project
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Perceived Business Benefits
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Performance Indicators
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Stakeholder Management
Concerns of different stakeholders are being met
Framework capability
USe of a farmework as the basis of project planning and execution
Taxonomy
Well defined taxonomy ( domain, business, technology)
Architecture Centric Process
Architecture methodology for the project / solution
Architecture Artifacts
Well defined set of architecture artifacts ( Process, Data, Application, UI, Rules, Network etc)
Architecture Governance
Managing architecture as well as the business results
Innovativeness of the Architecture Work
A path breaking idea, new models, new framework content, meta model etc
Contribution to the Architecture Discipline
Contribution to the Advancement of Architecture Discipline
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